Boarding Terms & Conditions

Non-Veterinary Disclosure
Our caretakers are experienced in feline care but not licensed veterinarians. We cannot interpret medical test results or provide medical advice. All health-related information must be supported by documents from a qualified veterinarian.

Check-In & Check-Out Policy
• Check-In: 2:00 PM – 5:30 PM (Early check-in available from 12:00 PM)
• Check-Out: 11:00 AM – 12:30 PM (Late check-out until 2:00 PM)
All drop-offs and pickups are by appointment only. Additional fees apply for early or late check-ins/out.

Illness or Ineligibility at Check-In
If your cat is found to be non-compliant at the point of check-in (e.g., unfit, aggressive, incomplete vaccination), a 50% handling fee will be charged. The remaining 50% of the reservation will be refunded within 7 working days.

Acceptance of Risk
While we maintain a clean and safe environment, we cannot guarantee the absence of health risks. You acknowledge the possibility of exposure to allergens, parasites, or illness during boarding and release our team from liability in such cases.

Cancellation & Refund Policy
All changes to bookings are subject to our cancellation and refund policy. Please contact us at least [insert number] days in advance for changes.

Abandonment
Cats left beyond the reservation period without prior notice or payment may be considered abandoned. We reserve the right to take appropriate action under local regulations.