FREQUENTLY ASKED QUESTIONS
Grooming FAQ’s
Everything you need to know about grooming your cat with us – from first visits to specialized services, transport, and more.
1. ABOUT PEPAT GROOMING SERVICES
What services do you offer for cats?
We provide a full range of grooming services for cats, including bathing, brushing, de-shedding, mat removal, nail trimming, ear cleaning, sanitary trims, full grooming packages, and specialty treatments.
What are your operating hours?
We are open from 11:30 AM to 7:00 PM, all days of the week. Public holiday hours may vary.
How long does a grooming session take?
Grooming durations vary depending on the cat’s breed, coat condition, and temperament. Most sessions take between 1.5 to 3 hours.
Is your facility clean and safe for cats?
Absolutely! We follow strict hygiene protocols. Our grooming area is sanitized between each appointment, and we use only pet-safe, vet-approved products.
2. ADMISSIONS
Is my cat suitable for grooming?
Most cats benefit from grooming, especially long-haired or senior cats. If your cat is aggressive or highly anxious, we may schedule a trial session first.
How often should I groom my cat?
It depends on breed and coat type. On average:
- Short-coated cats: every 6–8 weeks
- Medium-coated: every 4-6 weeks
- Long-coated cats: every 4–6 weeks
Do you groom kittens?
Yes, we do! Kittens can start basic grooming from around 12 weeks old, once fully vaccinated. Gentle handling helps them get used to the process.
Do you groom senior cats?
Absolutely. We offer specialized care for senior cats, ensuring their comfort, safety, and handling their specific needs like joint stiffness or sensitive skin.
How do you handle aggressive or anxious cats?
We use calm techniques and positive reinforcement. We do not force restraint cats.
In extreme cases, we may advise a vet consult or sedation-based grooming done under veterinary supervision.
Can you groom cats with skin allergies or medical conditions?
Yes—with prior disclosure. Please inform us of any allergies, medications, or sensitivities. We use hypoallergenic shampoos and gentle grooming methods.
How should I prepare my cat for a grooming session?
Ensure your cat is calm, has eaten a light meal, and used the litter box. Avoid feeding right before the session. Bring them in a secure carrier. You can prepare some treats too!
3. APPOINTMENT & BOOKING
Can I visit without an appointment?
Walk-ins are discouraged as our schedule fills up quickly. We highly recommend booking in advance.
I’m a first-time customer. How do I start?
Start by booking an appointment (see below). During your visit, our groomers will assess your cat and discuss any special needs.
How do I make a booking?
You can book using website:
- Click here to visit our Grooming section.
- Click Book Now on your desired service from our list of services (e.g. Basic Groom, Full Groom etc.) & follow the on-screen steps
- Pay the amount to confirm your slot. Your slot is confirmed instantly. Just save the appointment to your calendar using the type of calendar options displayed based on your device.
Can I book over WhatsApp or in person?
Yes! We accept bookings via WhatsApp and at the front desk. However, availability is limited, so advance notice is appreciated.
How many days in advance should I book?
We recommend booking 3–7 days in advance, especially for weekend slots.
How will I know my booking is confirmed?
You will receive an email and/or WhatsApp confirmation once your appointment is successfully scheduled upon receipt of the payment on our website.
4. APPOINTMENT PREPARATION
What are the grooming requirements before an appointment?
Make sure your cat is:
- In good health (no contagious illnesses)
- Up-to-date on vaccinations
- Not recently fed
- Securely placed in a well-ventilated carrier
What should I do before the appointment?
- Let your cat use the litter box
- Pack medical info if needed
- Arrive on time to avoid delays
What happens at the grooming salon?
Our groomers assess your cat, discuss any preferences or concerns, and proceed with grooming in a quiet, cat-safe environment.
What information should I provide to the groomer?
Let us know about:
- Allergies or skin issues
- Behaviour concerns
- Preferred grooming style
- Medical history (if any)
How will I know when my cat is ready for pickup?
We’ll notify you via WhatsApp or call as soon as your cat is done and ready to go home.
5. TRANSPORT SERVICES
Do you offer pick-up and drop-off for cats?
Yes! We have a pet transport service within a specified radius. Book in advance, as slots are limited.
Is the transport service safe?
Absolutely. Cats travel in secure carriers inside temperature-controlled vehicles with trained pet handlers.
Can I use the transport service without booking a grooming session?
Transport is currently only available alongside a grooming appointment.
6. PAYMENTS & FEES
How much does cat grooming cost?
Prices vary depending on the cat’s size, coat condition, and temperament. Our Basic Grooming starts from $70. You can check our full rates of grooming here
What modes of payment do you accept?
We accept credit/debit cards (online & walk-ins), Paynow (walk-ins only), Atome and online payments.
Why do I need to make an advance payment during appointment bookings?
Advance payment secures your slot and helps us manage our schedule efficiently. It also reduces no-shows, allowing us to provide timely, quality care for every cat.
7. GENERAL CAT CARE & GROOMING
Do cats really need grooming? Aren’t they self-cleaning?
Cats groom themselves, but they still benefit from professional care—especially long-haired breeds. Grooming prevents matting, reduces hairballs, and improves overall health.
How often should I brush my cat?
- Short-haired: 1–2 times/week
- Long-haired: Daily or every other day
What causes matting?
Matting occurs from loose, tangled fur—common in long-haired cats or those who don’t groom properly. It can cause discomfort or skin issues if left untreated.
My cat hates brushing. Any tips?
Start with short, gentle sessions. Use a soft brush, and reward with treats. Gradually increase the time. If needed, our groomers can help with desensitization.
Can grooming reduce shedding?
Yes! Regular grooming controls shedding and keeps your home fur-free. De-shedding treatments are especially effective during seasonal coat changes.
Can grooming detect fleas or skin problems?
Yes. Our groomers often spot early signs of issues like flea infestations, lumps, or rashes and will notify you immediately.
What’s the best brush to use at home?
For short coats: rubber mitts or soft bristle brushes. For long coats: slicker brushes and wide-tooth combs. Avoid tugging or using harsh tools.
Academy FAQ’s
Do you offer workshops for cat care or grooming?
Yes! We conduct hands-on and theory-based workshops on feline grooming, handling techniques, coat care, and Grooming Techniques.
Can I attend without bringing my cat?
Yes. Most of our workshops we provide models and include live demos or videos to ensure a calm, distraction-free learning space.
Are there any requirements to attend a course?
Each course may have prerequisites listed on the sign-up page. Please check our courses page to check prerequisites
Will I receive a certificate for attending?
Yes! All participants receive a certificate of attendance. Some courses are accredited by industry organizations (details provided during sign-up).
What are the terms for attending?
- Full payment is required in advance.
- Arrive 10 minutes early.
- Follow all safety instructions.
- For pet-attendance sessions, cats must be calm, vaccinated, and carrier-trained.
What if I can’t attend the session I booked?
Let us know at least 48 hours prior for a reschedule or credit. Late cancellations may be non-refundable.
How many people can attend per booking?
Each reservation covers up to 2 adults. Larger groups should notify us in advance.
Do you offer discounts for groups or couple bookings?
Yes! We offer discounts for:
- Couples or friends booking together
- Groups of 3 or more
If I bring friends, do they need to bring their own cats?
If the class involves pet handling, yes—each person must bring their own cat. For theory-only classes, no pets are required.
Is my cat safe during workshops?
Yes. All pets are supervised, sessions are small group based, and safety is a priority.
Boarding FAQ’s
1. BOARD WITH PETPAT
What facilities do you offer at your cat boarding facility?
We provide spacious and comfortable boarding rooms, climate control, play areas, regular feeding schedules, and personalized care for each cat.
What are your operating hours?
We are open from 11:30 AM to 7:00 PM, all days of the week. Public holiday hours may vary.
What are the rates for boarding?
Our boarding rates depend on the type of accommodation and duration of stay. Please refer to our boarding page or contact us for details.
Do you provide any additional services?
Yes, we offer grooming, vet visits, special diet arrangements, and playtime sessions upon request.
What is included in the boarding fee?
Our boarding fee covers daily feeding, fresh water, comfortable bedding, litter box maintenance, and supervised playtime.
Do you board cats from the same household together?
Yes, if requested, we can accommodate multiple cats from the same household in a shared space, provided they get along well.
How do you ensure the safety and comfort of my cat?
Our facility is secure and stress-free, with separate areas for shy cats, daily wellness checks, and trained staff monitoring all guests.
Can I check on my cat during their stay?
Yes! You can call us for updates or request photo/video updates.
2. ADMISSIONS
What are the boarding requirements for my cat?
You can visit (boarding requirements link) to check full boarding requirements.
Can I board my kitten?
We accept kittens that are at least 8 weeks old and have received at least one dose of FVRCP that covers their full boarding period.
Can I board my cat if it has a medical condition?
Cats with minor medical conditions may be accepted with prior approval. We require full disclosure of the condition, prescribed medication, and veterinarian contact information.
Do you accept unneutered or unspayed cats?
Yes, but unneutered males may be kept in separate areas to prevent stress-related behaviours.
Do you require flea/tick prevention before boarding?
Yes, all cats must be on a flea/tick prevention program before boarding. Any cat found with fleas will require immediate treatment at the owner’s expense.
3. BOOKINGS & PAYMENTS
Can I visit the facility before booking?
Yes, we encourage pet owners to schedule a tour before making a reservation.
What documents do I need to make a reservation?
You will need proof of vaccination, an emergency contact form, and any necessary medical records.
How far in advance should I book my cat’s stay?
We recommend booking early, especially during busy seasons.
What payment methods do you accept?
We accept cash, credit/debit cards, and online payments.
What is your cancellation policy?
Cancellations must be made at least 30 days before the booking date for a full refund. Late cancellations may incur a fee.
Do you offer discounts for long-term boarding?
A: Yes, we provide special rates for extended stays. Contact us for details.
4. BOARDING PREPARATION
What should I pack for my cat’s stay?
A: Please bring your cat’s food, any prescribed medication, a familiar blanket or toy, and their carrier.
Do you offer transportation for pick-up and drop-off?
Yes, we provide transportation services upon request. Additional charges may apply.
What are the check-in and check-out times?
Check-in is from 12pm to 4pm and check-out is from 12pm to 2pm . Late check-outs may incur additional fees.
Should I bring my cat’s own food?
Yes, bringing your cat’s regular food helps avoid dietary issues. We do provide in-house food, but sudden diet changes may upset your cat’s stomach.
Can I bring my cat’s favourite blanket or toy?
A: Absolutely! Familiar items help reduce stress and make your cat feel more comfortable.
My cat eats raw food. Can you accommodate this?
Yes, we can store and serve raw food if it is properly packaged and labelled.
5. STAYING AT PETPAT
How often is my cat’s living space cleaned?
We clean and sanitize all living spaces daily, ensuring a hygienic environment.
Will my cat interact with other cats?
No, all cats are housed separately unless they are from the same household and can be together.
Do you have staff on-site 24/7?
Our facility is monitored with CCTV round-the-clock
Can I extend my cat’s stay if I need more time?
A: Extensions are possible depending on availability. Let us know as soon as possible if you need to extend your booking.
What do you do if my cat refuses to eat?
We monitor eating habits closely. If a cat refuses food for more than 24 hours, we will contact you and, if necessary, seek veterinary advice.
How do you handle cats that experience stress or separation anxiety?
Our staff is trained to handle anxious cats with gentle care, soothing techniques, and providing quiet spaces.
6. EXTRA SERVICES
Do you offer grooming services while my cat is boarding?
Yes, we provide brushing, nail trimming, and full grooming sessions upon request.
Can you administer prescription medication, including injections?
Yes, we are trained to administer oral medications, eye drops, and insulin injections.
Do you offer a loyalty program or returning customer discounts?
Yes! Returning customers can benefit from discounts and priority booking.
Our Services
- Cat Grooming
- Cat Boarding
- Cat Academy
Get In Touch
Locate us
-
183 Jalan Pelikat
#B1-41 The Promenade Mall
Singapore 537643 -
323 Joo Chiat Road, Level 2,
Singapore 472580 -
221A Upper Thomson Rd,
Singapore 574353