Cat Boarding Terms & Conditions

These Terms & Conditions are designed to ensure a safe, transparent, and comfortable boarding experience for both your cat and our team. By confirming a booking, you agree to the following terms:

1. General Boarding Conditions

• Cats must be in good health, properly vaccinated, and free from contagious diseases.
• We reserve the right to refuse admission to any cat that appears unwell, injured, or unsuitable for boarding.
• Only cats from the same household may be housed together upon request.

2. Vaccination & Health Requirements

• All cats must be vaccinated against FVRCP at least 14 days prior to boarding.
• Vaccination records must be submitted and verified before check-in.
• Cats must be free of fleas, ticks, lice, and intestinal parasites.
• The owner affirms that the cat is not under quarantine and has not been exposed to any contagious diseases.

3. Medical Treatment & Emergencies

• In the event of illness or injury, we will contact the owner or emergency contact immediately.
• If contact cannot be made, we reserve the right to seek veterinary treatment at our discretion.
• All medical expenses incurred during the stay will be borne by the owner.
• We are not liable for pre-existing conditions or complications arising from them.

4. Feeding, Medication & Special Needs

• All medications must be clearly labeled with dosage and instructions.
• We will follow owner’s instructions to the best of our ability but are not liable for adverse reactions or missed doses unless due to negligence.
• Any special dietary requirements must be provided by the owner.

5. Behavior & Safety

• Cats that show signs of aggression or excessive stress may be removed from shared activities or isolated for safety.
• Owners must inform us in advance of any behavioral issues or anxieties.
• We are not responsible for injuries resulting from behavior not disclosed at time of booking.

6. Abandonment & Uncollected Pets

• If a cat is not collected within 7 days of the scheduled check-out and the owner cannot be contacted, the pet will be considered abandoned.
• We reserve the right to re-home, surrender to a shelter, or take legal action in accordance with AVS guidelines.
• All outstanding fees will remain the responsibility of the owner.

7. Liability Waiver

• While every care is taken, we are not liable for:
• Loss or damage due to natural disasters, fire, theft, or unforeseen emergencies.
• Injury, illness, or death due to pre-existing conditions or age-related issues.
• Owners agree to indemnify the boarding facility from any claims related to the cat’s stay.

8. Photos & Social Media

• We may take photos/videos of cats for updates or promotional use unless explicitly declined by the owner.
• No identifying personal information will be shared.

9. Payment & Cancellation Policy

• A non-refundable deposit may be required to confirm booking.
• Full payment is due at or before check-in.
• Cancellation fees may apply for last-minute changes, especially during peak seasons.
• Late check-out may incur additional charges.

10. Peak Period Policy

• During holiday periods (e.g., CNY, Christmas), a minimum stay and peak surcharge may apply.
• Early check-outs during these periods will still be billed for the full stay booked.

11. Owner Responsibilities

• Owners must provide accurate and complete information at time of booking.
• Ensure all belongings are clearly labeled. We are not responsible for lost or damaged items.
• Inform us of any changes in health, diet, or behavior prior to boarding.